Refund and Cancellation Policy

Last updated 26 October 2026

Cluedog is a digital service paid for with credits. This page explains how cancelling works and when we refund a payment.

Early access

Cluedog is free during early access, so there is nothing to pay or refund. The rules below apply once paid plans and top-ups start.

Cancelling a plan

• You can cancel any time from Billing in the app. It takes effect straight away for future renewals.
• Your plan, its offerings and its credits stay until the end of the period you already paid for. After that the plan does not renew and you are not charged again.
• Top-up credits you bought stay on your account and can still be used.

Refunds

• Top-ups: unused top-up credits can be refunded within 7 days of purchase. We refund the unspent part of the pack; credits already spent are not refunded.
• Plans: monthly plan payments are not refunded once the period has started, including when you cancel part-way through. Your plan keeps working until the period ends.
• Charged in error: if you were charged twice, charged after cancelling, or charged when a payment failed on our side, we refund it in full.
• Free trial: the trial costs nothing, so there is nothing to refund.

How to ask for a refund

Email cluedoghq@gmail.com from your account's email address with the invoice number (you will find it under Billing → Invoices). We reply within 2 working days.

Approved refunds go back to the original payment method through Razorpay. Banks usually show them within 5 to 7 working days. The credits the refund pays for are removed from your account, and we issue a refund receipt for it.

Delivery

Cluedog is delivered online. Credits are added to your account as soon as your payment is confirmed, usually within a minute; nothing is shipped.

Contact

Cluedog, operated by Ashok Kumar Vishwakarma, A8 103, Casa Greens 1, Sector 16, Greater Noida West, Uttar Pradesh 201318, India. Email cluedoghq@gmail.com.